Returns & Exchanges
Due to the perishable nature of our tea blends and nutritional supplements, we are unable to accept returns on opened products. If your order arrives damaged or incorrect, please reach out to us within 14 days for a replacement or store credit.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue with your tea shipment.
Submit Documentation
Provide clear photographs of the shipping box and the damaged or incorrect items to help us process your claim quickly.
Verification Review
Our team will review your request within 48 business hours to ensure it meets our food safety and quality standards for a refund.
Resolution Delivery
Once approved, we will ship out your replacement loaded teas or issue a credit to your original payment method immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing